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Looking for a career with SIMONA AMERICA? Check out our current openings below and send us an application. We look forward to hearing from you!

Customer Service/Inside Sales Representative

SIMONA AMERICA Industries

SUMMARY:

  • To focus on creating and maintaining superior customer service, both externally and internally by processing orders for SIMONA products received from customers via scan, telephone, fax, E-mail or from company employee by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Processes incoming orders to customer order specifications, relays changes and addresses concerns until customer satisfaction is fully achieved.
  • Interfaces with company branches and outside sales by providing customer-order quotes, ship dates and order status information.
  • Uses product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
  • Advises customer if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.
  • Maintains daily “open order” report to monitor sales status and provide feedback to sales and management.
  • Expedites order by monitoring both current and inbound inventory levels for application against existing orders.
  • Writes or types order form, or enters data into computer, to determine total cost for customer.
  • Occasionally meet with customers from both USA and/or other countries to ensure customer satisfaction and product service.
  • Prints shipment documents and forwards to the Customer Service Manager for review.
  • Follows up on orders to ensure delivery by specified dates.
  • Computes price, discount, sales representative's commission, and shipping charges as required.
  • Prepares invoices and shipping documents such as export papers, commercial invoices.
  • Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.
  • Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
  • Receives and checks customer complaints.
  • Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Compiles statistics and prepares various reports for management.
  • Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them.
  • Makes sure that quotes are processed through the quoting process in a timely manner.
  •  Types quotes and maintains files for all quotes that are processed.
  • Maintains customer name and address data base.
  • Responsible for sending new pricing, with the correct multiplier, to all customers.
  • Create no charge shippers for customer replacements.
  • Records or files copy of orders received.

QUALIFICATIONS

  • At a minimum, a High School diploma plus some advanced education/training or equivalent combination of education and experience. Must possess extensive experience (at least 3-5 years) in customer service/inside sales.

SKILLS AND ABILITIES

  • Must be friendly, clear speaking and have the ability to work with patience and courtesy in customer relations.
  • Must have computer efficiency including Microsoft Excel, Excel, Access, Outlook, SAP
  • Must be familiar with all product lines and customer base.
  • Must be familiar with the data works system and be able to input and retrieve data.
  • Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.

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Quality Manager

SIMONA AMERICA Industries

This individual will ensure our products are consistently delivered up to standards. The quality manager must be organized, detail-oriented, and have a strong background in management and quality assessment. 

  • Ensure all products consistently meet and pass set quality standards
  • Implement Root Cause Analysis for customer complaints
  • Create and implement changes to improve current processes and reduce costs
  • Train production line staff in proper production practices and basic quality assessment
  • Eliminate products not up to standard and seek root cause of the problem
  • Track, record, and maintain quality assurance data
  • Present progress reports to upper management
  • Collaborate with management and line production staff to achieve most efficient and accurate quality assessments
  • Make safety a priority at all times for you and your production staff
  • Examine raw materials to confirm correct specifications and established standards
  • Research and gather client and customer feedback for ways to improve products
  • Communicate with suppliers and vendors
  • Perform frequent inspections and audits of work processes (including safety)
  • Manage and supervise workers in quality assessment tasks
  • Analyze current quality assessment techniques for inconsistencies and redundancy
  • Follow products through entirety of process to ensure each step is completed correctly

Requirements and Qualifications:

  • Certified Quality Inspector preferred
  • 3+ years’ experience in manufacturing and quality assurance
  • Understanding of ISO 9000, 140001 etc. implementation
  • Experience with lean manufacturing principles (Six Sigma)
  • Ability to use statistical techniques for process improvement
  • Proficiency using Microsoft Suite (Excel, Access)
  • Extensive management experience
  • Excellent communicator both verbally and written
  • Highly detail-oriented

Competencies:

  • Performance Management
  • Technical Capacity
  • Organizational Skills
  • Leadership
  • Collaboration
  • Thoroughness
  • Teamwork Orientation
  • Problem Solving/Analysis
  • Communication Proficiency

Tools Utilized:

  • Microsoft Office
  • SAP

Travel:

  • Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected

Required Education and Experience:

  • B.S. degree in mechanical or manufacturing engineering
  • Minimum of 7 years of related experience
  • Supervisory/management experience

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Utility Handler

SIMONA AMERICA Industries

 

Supports extrusion operation of thermoplastic Polypropylene, PVC, Polyethylene & Co-Polymer sheets by performing the following duties.

 

 

  • Prepare and transport pallets for production orders; check quality & weigh, etc.
  • Label, Count, Weigh, Band and Transport Finish Goods
  • Provide operators with packing supplies per production order documentation
  • Organize and clean area around assigned ‘Line(s)’
  • Support operators breaks and provide support with other tasks as requested/needed
  • Maintain a safe and clean work environment, free of hazards.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supports extrusion operation of thermoplastic Polypropylene, PVC, Polyethylene & Co-Polymer sheets by performing the following duties.

CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information

Computer Skills: To perform this job successfully, an individual should have basic computer skills. (keyboard, mouse)

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of weight and measurement.

Communication: Ability to effectively communicate with supervision peers and cross department colleagues, internal and external customers and visitors of the business.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations (Desired/Not Required) - Will Train

Forklift License

Other Qualifications:

Must be able to work 12 hour fixed shift schedule.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions. The employee will be exposed to elevated temperatures in the production area surrounding the extruders. The noise level in the work environment is usually moderate to loud.

Complete Job Description

Extrusion Machine Operator

SIMONA AMERICA Industries

  • 12-hour, fixed-shift with every-other-weekend work
  • Excellent salary and benefits package
  • Safe working environment

Essential Duties and Responsibilities: Other duties may be assigned.

  • Apply knowledge of different materials and products to run product properly.
  • Read and understand orders. Set up the orders. Run the orders.
  • Apply general mechanical knowledge of Extruder and downstream equipment.
  • Change gauges, speeds and coordinate changeovers in a fast paced environment.
  • Use micrometers, calipers and other quality tools to adjust dies and process accordingly.
  • Take machine apart as instructed for cleaning, replacing parts and changeovers without causing damage.
  • Keep accurate records of production performance and quality documentation.
  • Strap, band and package all finished products securely for shipping.
  • Trimming to clean all finished sheets according to procedures.
  • Maintain a safe and clean work environment, free of hazards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

  • Stand, walk, use hands to finger, handle, or feel
  • Reach with hands and arms and talk or hear
  • The employee is occasionally required to sit and climb or balance
  • The employee must frequently lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include color vision